Financial Services

World Access Japan uses its dedicated, Japanese service centres throughout the world to provide local solutions to global requirements. Whether your customers are away on holiday or business, they need quick, informed responses from people who are well familiar with the local area. Our World Access teams are on-hand to help, 24 hours-a-day with lost or stolen documents, theatre ticket bookings or medical emergency assistance.
Case study : A major blue chip financial company

A major blue chip financial services company in Japan wanted a worldwide concierge solution for its demanding customers across several different levels of credit cards. 
World Access Japan provided access to its centres worldwide, and made the necessary local arrangements with specialists, retailers and leisure services.  Innovative service menus were created in line with the different card levels and cardholder expectations.  We established Minimum Operating Standards worldwide, and each centre's staff was then trained to operate on this shared set of standards.  We also implemented a rigorous appraisal system to ensure that these demanding customers always received the best possible service, reflecting the true spirit and image of this highly renowned, blue chip company.

If you require further details on these services, please email one of our experienced account managers on info_gs@millea-mondial.co.jp and we will get back to very quickly.