Our services at work

Read these true stories and discover how we solve specific and complex problems for your customers.



Heart attack in China

A Japanese businessman was travelling in China, suffered a severe heart attack and was taken to a hospital. Immediately his employer informed World Access Japan. Two Japanese staff members from our Beijing office were flown to the hospital. There, they liaised directly with the doctor...

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Severe injury in New Zealand

A New Zealand emergency centre called World Access Japan to report ITU admission of a Japanese boy with severe spinal injuries. We obtained a detailed medical report, located his parents in Japan and arranged to fly them immediately to New Zealand. An interpreter met the boy's parents...

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Assistance in New York

The Chairman of a Japanese company arrived in New York where his hand luggage was stolen while he was waiting for his suitcases. He lost his cash, credit cards, passport and tickets. World Access advanced him emergency cash, cancelled his credit cards, obtained a police report to...

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Technical assistance and concierge services in Tokyo

Early one morning a businessman was driving to the station to catch a train to Osaka, where he had a very important meeting. His car broke down and, realising he was going to miss his train, he called Millea Mondial from his mobile telephone. We immediately arranged for a taxi...

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